Quality Analyst – AR Calling

Key Responsibilities

• Monitor and evaluate AR calling activities to assess quality and compliance.
• Provide constructive feedback and coaching to AR callers to enhance their performance.
• Develop and maintain quality assessment criteria and processes.
• Analyze call recordings and data to identify trends and areas for improvement.
• Collaborate with team leads to address quality issues and implement action plan’s
• Prepare and present regular reports on quality metrics and performance.
• Stay updated on industry best practices, coding guidelines, and regulatory changes.
• Assist in training new staff on quality standards and expectations.

Qualifications:

• Previous experience in quality assurance or analysis in an AR calling or call center environment.
• Strong understanding of accounts receivable processes and terminology.
• Excellent analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Office and quality monitoring tools.