Primary Duties and Responsibilities
- Call Patients on the assigned accounts to understand by when Payments on the outstanding amount will be made.
- Follow-up with patients on overdue accounts.
- Create weekly/monthly collection reports to gauge the progress made.
- Respond to Patient queries in a timely and professional manner.
- Raise exceptions wherever required for the client/supervisor to review before taking any final decision
- Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors
Requirements
- Should be able to empathize with Patients, active listener, and should be able to facilitate in providing solutions
- Detail orientation, strong analytical and problem-solving skills.
- Should be a quick learner with the ability to learn new tools.
- Must have the ability to multitask and work under pressure with minimum supervision.
