Key Responsibilities:
- Claim Review: Examine and adjudicate medical claims to ensure completeness, accuracy, and compliance with payer policies and regulations.
- Data Verification: Verify patient information, medical services, and provider details to ensure proper billing and coding.
- Issue Resolution: Identify and resolve discrepancies, errors, or issues related to claims processing, including coordinating with healthcare providers and payers as needed.
- Documentation: Maintain accurate records of claim adjudication processes, decisions, and communications.
- Regulatory Compliance: Stay updated on changes in healthcare regulations, payer policies, and billing procedures to ensure compliance.
- Customer Service: Provide exceptional support to internal teams, healthcare providers, and patients regarding claim status and resolution.
- Reporting: Generate and review reports related to claim processing metrics and performance.